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"A great company to do business with"

A review of Sunuser Ltd by John Adams written on Thursday 23rd of June 2011


Having asked our local plumber, here in the NE of Scotland, to install solar thermal (hot water) panels some two years ago (2009) we happened to mention the problem of finding a reliable installer to a friend. Unbeknown to us the friend had installed solar thermal panels in 2005 and found the installer very good; and not just with installing but with after sales service. We duly contacted Sunuser and from the outset it was very apparent that they knew their industry – unlike a few other installers we had been in contact with. Sunuser are based in Leeds, so not exactly local to the NE of Scotland where we live, however as they have been in the solar business some 30 years, their installers travel the UK extensively carrying out both new installations and maintenance work. A price was agreed, scaffolding was erected (by a local contractor arranged by Sunuser) and the installation commenced as we were in mid-air on a trip back from Canada. Our house-sitter gave the Sunuser personnel access to the house in order to remove a hot water tank to have a solar coil fitted (as it happens the tank was manufactured by a company about 60 miles from where we live and Sunuser arranged for a 48hr turnaround for the new coil!). From start of install to completion was 3 days. Exactly as scheduled and not one extra cost. Within 4 hours of the system being commissioned we had our first solar shower and the system has worked extremely efficiently since install. Our oil fired boiler is only used very occasionally to top up the water temperature on very wet/overcast days. From initial contact to install was about 6 weeks – for the survey we simply provided drawings of the house, photographs of the roof, loft area and hot water tank location; Sunuser used Google Earth to check the house roof faced in the correct direction for catching the sun. For older properties a physical site survey may be required, but Sunuser have personnel on the road to carry out such tasks. The final paperwork was accurate and the installation team gave a very good explanation of how the system works; not that it is a black art, in point of fact the mechanics are very simple. As mentioned earlier in this review, we felt very uncomfortable about a few of the solar thermal installer we had spoken with and met. Sunuser never gave cause for concern and all our technical questions were answered satisfactorily. Given that Sunuser install both solar thermal and solar PV (generating electricity) they are an ideal company to cater for all renewable energy requirements. .

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Sunuser Ltd

Map showing Sunuser Ltd on Buslingthorpe Lane