"Misleading listing"

A review of Bathrooms Of Distinction by George Spyridakis written on Sunday 16th of August 2020

I am very unhappy with my experience with this company. I was looking for a black quartz countertop and I found their listing of "Nuance Black Quartz Gloss 3000mm Worktop". I opened the product page and in big bold letters it said again "Nuance Black Quartz Gloss 3000mm Worktop" and then further down the page again with big bold letters the same description.

I ordered it and after a week they brought to my door a long piece of chipwood with some melamine stuck on the top. This was not gloss and it was certainly not quartz. I knew of these items because they are sold as "granite effect laminate worktop" or "quartz effect laminate worktop". I checked the product page again trying to spot the word laminate somewhere in the details. It was mentioned only once toward the bottom in much smaller font. I called them up to say I was not happy with this misleading practice and they were extremely defensive and patronising with excuses like some other sellers are doing it too why don't you complain to them or we cant believe you actually thought this was going to really be quartz.

The director of the company also called me under the pretext that he was looking to find some common ground just to patronise me some more "oh did you also think that our lava countertop was made out of lava?" (no but if these existed and were sold in the market then I would expect it yes!) and offer me a compromise which was in fact my statutory rights!

Customer service unpleasantness aside, I do have some questions in my mind about the legality of listing an item as something it isn't and I plan to follow this up with the retailers' regulator. I am hoping that shoppers will read this review and make sure they choose honest, transparent and fair sellers and that companies read it and realise that consumers will not accept being misled..

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